Frequently Asked Water Heater Questions In San Jose

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Frequently Asked Water Heater Questions In San Jose

Need To Talk To A Pro? Call 24/7 At 408-279-8899

How To Turn Off Your Leaking Water Heater

Follow our emergency shut-off instructions below or watch our video where turning off your San Jose, CA, water heater will be shown to you by one of our professionally trained water heater specialists.


Labeled Gas Control

Gas: To turn the thermostat off, turn the dial on the gas control to the “off” position. This will switch off the water heater’s gas supply. If you smell natural gas or propane, get out of the house right away and call the gas company.

Electric:Turn off the breaker for your water heater, or if your leaking San Jose water heater has a disconnect switch; you could simply turn that off.


Find the water heater’s cold side water line (in) and follow it back to the wall, where you should see the water shut-off valve.

Gate Valve: If you have an older style turn faucet handle, twist it clockwise until it comes to a complete stop. Now the water flow is now cut off from your water heater

Ball Valve: Pull or push the handle a quarter turn if you have a newer lever-style ball valve. Now that your water heater has been shut off you can now take part in this next optional step!

3. DRAINING THE WATER HEATER:Draining A Water Heater

(optional) Connect a regular garden hose to the bottom drain valve on the water heater to drain it if necessary to avoid any damage.

Run the hose’s other end to a lower area where hot or rusty water won’t harm anything ie, driveway or storm drains (hot water can damage grass and plants).

Open the hot side faucet in the sink closest to the water heater, which will break the vacuum seal and allow the water to drain. Drain the water heater for 10 to 30 minutes.

For assistance with your water heater, call us 24/7 to talk with a water heater professional at 408-479-8899. We can arrange for a professional to come out and repair, drain or replace your water heater.

Top 3 Most Frequently Asked Questions In San Jose, CA.

Why Is My Water Heater Leaking?San Jose Leaking Water Heater

If there is moisture on or around the water heater, it usually signifies there is a leak. If your water heater has a leak, the type of leak will indicate whether it can be repaired or needs to be replaced.

If there is a significant puddle at the bottom of the water heater or water is rushing out, your internal tank has most certainly ruptured and will need to be replaced.

Follow our emergency shut-off instructions below or phone us 24-7 and we’ll talk you through how to switch off your water heater.

No Hot Water

If you turn on the faucet and there is no hot water, your pilot light has most likely gone out. We’ve noticed that new sealed water heaters are far more sensitive to airflow, and the pilot light goes out much more frequently than older open chamber water heaters (hint: if you need to reach inside the water heater with a match or lighter to light your pilot it is an old-style water heater if you have button that clicks to light your pilot on the outside of your water heater it is a newer style unit). See if you can get the pilot to ignite by following the instructions on the front of the water heater, or give us a call at (408) 279-8899 if you’re having trouble igniting the pilot on your water heater.

Not Enough Hot Water

If you’re running out of hot water or your water isn’t getting very hot, your water heater could be having trouble due to sediment or a faulty part.

SedimentSediment In A Water Heater

Drain your water heater and examine if any debris or small rocky-like materials comes out with the water as a test for sediment. If it does, your water heater is starting to build up sediment, which prevents it from fully heating up. A rumbling or pounding sounds coming from the water heater as it is heating up is another symptom of sediment buildup. This indicates that the silt has hardened in the tank, and draining the water heater normally won’t assist at this stage. To fix this problem, you may need to have the water heater professionally drained or replaced.

Malfunctioning or Faulty Part

Missing a water heater part

If you have a newer water heater and notice that the water isn’t getting as hot as it used to, and you’ve double-checked that no one else in the house has changed the thermostat, you may have a broken part. Replacement parts may be covered under warranty depending on the age of your water heater. If you can locate the model number and serial number on your water heater before calling, we can verify the age and inform you if your parts are covered under warranty. If it’s still under warranty, we’ll try to warranty replace a part or provide you with information on where to get one.

Still Have Questions? Give Us A Call. 408-279-8899

When it comes to your water heater there can be a lot that goes on. It is important that when your water heater goes out you speak to a professionally trained expert. If you have any sort of question about your water heater, please give us a call. Our phones are answered 24/7 at 408-279-8899. We look forward to hearing from you!

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